医院导诊机器人帮助患者快速找到科室，减轻导诊台压力，提高就医效率：
患者到达 → 语音问诊 → 症状分诊 → 推荐科室 →
引导到科室 → 途中问答 → 到达确认 → 返回待命import json, random
class HospitalGuideRobot:
"""医院导诊机器人"""
def __init__(self, name="MediBot-01"):
self.name = name
self.departments = {
"内科": {"floor": 2, "location": "2F-A区", "doctors": ["张医生","李医生"],
"symptoms": ["发热","咳嗽","头痛","腹痛","胸闷"]},
"外科": {"floor": 3, "location": "3F-B区", "doctors": ["王医生","赵医生"],
"symptoms": ["骨折","外伤","腰痛","关节痛"]},
"儿科": {"floor": 2, "location": "2F-C区", "doctors": ["刘医生"],
"symptoms": ["儿童发热","儿童咳嗽","儿童腹泻"]},
"妇产科": {"floor": 4, "location": "4F-A区", "doctors": ["陈医生"],
"symptoms": ["产检","月经不调","孕期不适"]},
"眼科": {"floor": 3, "location": "3F-A区", "doctors": ["杨医生"],
"symptoms": ["视力下降","眼睛红肿","眼睛干涩"]},
"口腔科": {"floor": 3, "location": "3F-C区", "doctors": ["吴医生"],
"symptoms": ["牙痛","牙龈出血","口腔溃疡"]},
"皮肤科": {"floor": 4, "location": "4F-B区", "doctors": ["周医生"],
"symptoms": ["皮疹","瘙痒","过敏"]},
"急诊科": {"floor": 1, "location": "1F-急诊", "doctors": ["值班医生"],
"symptoms": ["胸痛","呼吸困难","严重外伤","高烧"]},
}
self.state = "idle"
self.current_patient = None
def triage(self, symptoms):
"""症状分诊"""
matches = {}
for dept, info in self.departments.items():
score = sum(1 for s in info["symptoms"] if any(s in sym for sym in symptoms))
if score > 0:
matches[dept] = {"score": score, "floor": info["floor"],
"location": info["location"], "doctors": info["doctors"]}
sorted_matches = sorted(matches.items(), key=lambda x: -x[1]["score"])
# 检查是否需要急诊
emergency_keywords = ["胸痛","呼吸困难","严重外伤","昏迷","大出血"]
is_emergency = any(kw in " ".join(symptoms) for kw in emergency_keywords)
return {
"recommended": sorted_matches[0] if sorted_matches else None,
"alternatives": sorted_matches[1:3] if len(sorted_matches) > 1 else [],
"is_emergency": is_emergency,
}
def guide_patient(self, symptoms):
"""引导患者"""
triage_result = self.triage(symptoms)
if triage_result["is_emergency"]:
return {
"action": "紧急引导",
"message": "您的情况需要紧急处理，请跟我前往急诊科！",
"department": "急诊科",
"location": "1F-急诊",
}
if not triage_result["recommended"]:
return {
"action": "人工咨询",
"message": "抱歉，我无法确定您的科室，请到导诊台咨询。",
"department": None,
"location": "1F导诊台",
}
dept, info = triage_result["recommended"]
return {
"action": "引导就诊",
"message": f"根据您的症状，建议您挂{dept}，在{info['location']}，请跟我来。",
"department": dept,
"floor": info["floor"],
"location": info["location"],
"doctors": info["doctors"],
}
robot = HospitalGuideRobot()
print("医院导诊机器人模拟")
print("=" * 55)
patients = [
["发热","咳嗽","头痛"],
["牙痛","牙龈出血"],
["胸痛","呼吸困难"],
["皮疹","瘙痒"],
["儿童发热","咳嗽"],
["视力下降"],
]
for symptoms in patients:
result = robot.guide_patient(symptoms)
print(f"\n🏥 症状: {', '.join(symptoms)}")
print(f" {result['message']}")
if result.get("doctors"):
print(f" 可选医生: {', '.join(result['doctors'])}")
print("\n✅ 医院导诊验证通过")class MedicalKnowledgeQA:
"""医学知识问答(简化版)"""
def __init__(self):
self.qa_pairs = {
"挂号": {
"keywords": ["挂号","怎么挂号","在哪里挂号","挂什么科"],
"answer": "挂号请前往1楼大厅挂号窗口，或使用自助挂号机。您也可以通过手机APP预约挂号。",
"follow_up": "需要我带您去挂号窗口吗？"
},
"取药": {
"keywords": ["取药","药房","拿药","药在哪里"],
"answer": "取药请前往1楼药房，请携带好您的处方单和就诊卡。",
"follow_up": "需要我带您去药房吗？"
},
"检查": {
"keywords": ["检查","化验","抽血","B超","CT","拍片"],
"answer": "检查地点：抽血在2F检验科，B超在3F影像科，CT在3F放射科。请先到对应科室前台登记。",
"follow_up": "您需要做哪项检查？"
},
"缴费": {
"keywords": ["缴费","收费","交费","付款"],
"answer": "缴费可在各楼层自助缴费机完成，也可到1楼收费窗口。支持医保卡和移动支付。",
"follow_up": "需要我带您去最近的缴费机吗？"
},
"住院": {
"keywords": ["住院","办住院","住院部"],
"answer": "住院办理请到1楼住院处，需携带身份证、医保卡和入院通知单。住院部在5-8楼。",
"follow_up": "需要我带您去住院处吗？"
},
"wifi": {
"keywords": ["wifi","网络","上网","密码"],
"answer": "医院免费WiFi: Hospital-Guest，密码: 12345678。连接后需在浏览器确认。",
"follow_up": None
},
}
def answer(self, question):
"""回答问题"""
for topic, qa in self.qa_pairs.items():
if any(kw in question for kw in qa["keywords"]):
return {"topic": topic, "answer": qa["answer"], "follow_up": qa["follow_up"]}
return {"topic": "unknown", "answer": "抱歉，我无法回答这个问题，请到导诊台咨询。", "follow_up": None}
qa = MedicalKnowledgeQA()
print("医学知识问答")
print("=" * 55)
questions = ["怎么挂号？","药房在哪里？","抽血在几楼？","怎么缴费？","WiFi密码是什么？","停车场在哪里？"]
for q in questions:
result = qa.answer(q)
print(f"\n❓ {q}")
print(f" 💡 {result['answer']}")
if result["follow_up"]:
print(f" 🤔 {result['follow_up']}")
print("\n✅ 知识问答验证通过")医院场景的特殊要求——感染控制是安全红线：
class HospitalInfectionControl:
"""医院感染控制"""
def __init__(self):
self.zones = {
"普通区域": {"disinfection": "daily", "mask": False, "gloves": False},
"门诊区域": {"disinfection": "every_4h", "mask": True, "gloves": False},
"病房区域": {"disinfection": "every_2h", "mask": True, "gloves": True},
"发热门诊": {"disinfection": "after_each", "mask": True, "gloves": True, "gown": True},
"ICU": {"disinfection": "after_each", "mask": True, "gloves": True, "gown": True, "face_shield": True},
}
self.disinfection_log = []
self.robot_zones = {}
def enter_zone(self, robot_id, zone):
"""进入区域前检查"""
rules = self.zones.get(zone, self.zones["普通区域"])
self.robot_zones[robot_id] = zone
requirements = []
if rules.get("mask"): requirements.append("佩戴N95口罩")
if rules.get("gloves"): requirements.append("佩戴手套")
if rules.get("gown"): requirements.append("穿防护服")
if rules.get("face_shield"): requirements.append("佩戴面罩")
return {"zone": zone, "requirements": requirements, "disinfection": rules["disinfection"]}
def leave_zone(self, robot_id):
"""离开区域后消毒"""
zone = self.robot_zones.get(robot_id, "未知")
self.disinfection_log.append({"robot": robot_id, "from_zone": zone, "action": "紫外线+酒精消毒"})
return {"action": "消毒完成", "zone": zone}
def check_disinfection_schedule(self):
"""检查消毒计划"""
schedule = []
for zone, rules in self.zones.items():
schedule.append({"zone": zone, "frequency": rules["disinfection"]})
return schedule
ic = HospitalInfectionControl()
print("医院感染控制")
print("=" * 55)
# 模拟机器人进入不同区域
movements = [("R01","门诊区域"), ("R01","病房区域"), ("R02","发热门诊"), ("R01","普通区域")]
for rid, zone in movements:
result = ic.enter_zone(rid, zone)
reqs = ", ".join(result["requirements"]) if result["requirements"] else "无特殊要求"
print(f"\n {rid}进入{zone}: {reqs}")
ic.leave_zone("R01")
ic.leave_zone("R02")
print(f"\n消毒记录: {len(ic.disinfection_log)}条")
for log in ic.disinfection_log:
print(f" {log['robot']}: 从{log['from_zone']}离开 → {log['action']}")
schedule = ic.check_disinfection_schedule()
print("\n消毒计划:")
for s in schedule:
print(f" {s['zone']}: {s['frequency']}")
print("\n✅ 感染控制验证通过")| 要求 | 描述 | 实现 |
|---|---|---|
| 感染控制 | 区域分级消毒 | 紫外线+酒精自动消毒 |
| 隐私保护 | 患者信息保密 | 本地处理+脱敏 |
| 安静要求 | 降低噪音 | 低速+低音量模式 |
| 急诊优先 | 急诊患者优先 | 症状关键词检测 |
| 医患关系 | 语气温和 | 专业语音+耐心态度 |
实现多轮问诊：通过追问细化症状描述（如'腹痛是哪个位置？持续多久？'），提高分诊准确率。
设计特殊人群模式：老人模式(放大字体+慢语速)、儿童模式(卡通形象+趣味引导)。
实现就诊流程全引导：挂号→候诊→就诊→检查→取药→离院，全程陪伴引导。